Effective Date: March 2024
Welcome to ICTCROOM! These Terms of Service (“Terms”) govern your access to and use of the ICTCROOM website and related services (collectively, the “Platform”). Please read these Terms carefully before accessing or using the Platform. By accessing or using the Platform, you agree to be bound by these Terms.
1. Definitions
- Buyer: A user of the Platform who purchases products or services from Vendors.
- ICTCROOM: Information Communication Technology Control Room.
- Platform: The ICTCROOM website and related services, including online marketplace, installation services, and customer support.
- Product: Any good or service offered for sale on the Platform by a Vendor.
- Seller: A user of the Platform who offers Products for sale to Buyers.
- Vendor: A Seller who has met ICTCROOM’s requirements to list Products on the Platform.
2. Who can use the Platform?
You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Platform.
3. Your Account
To access some features of the Platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to be responsible for all activities that occur under your account.
4. Seller Eligibility and Responsibilities
To become a Vendor, you must meet ICTCROOM’s requirements, including providing valid identification and business information. You are responsible for:
- Complying with all applicable laws and regulations.
- Accurately describing your Products and services.
- Setting fair and competitive prices.
- Fulfilling orders promptly and professionally.
- Providing excellent customer service.
5. Buyer Responsibilities
You are responsible for:
- Providing accurate and complete information when completing transactions.
- Paying for Products and services in a timely manner.
- Complying with ICTCROOM’s policies regarding returns and refunds.
- Treating other users with respect.
6. Prohibited Activities
You may not use the Platform to:
- Violate any laws or regulations.
- Infringe on the intellectual property rights of others.
- Upload or share content that is harmful, offensive, or illegal.
- Impersonate others or create multiple accounts.
- Use the Platform for any commercial purpose without ICTCROOM’s written permission.
7. Disclaimers and Limitations of Liability
ICTCROOM is not responsible for the actions or omissions of any user of the Platform. ICTCROOM is not responsible for any damages arising from your use of the Platform, including direct, indirect, incidental, consequential, and punitive damages.
8. Intellectual Property
The Platform and its content are protected by intellectual property laws. You may not use any of our trademarks, logos, or other intellectual property without our written permission.
9. Termination
ICTCROOM may terminate your access to the Platform for any reason at any time.
10. Governing Law and Dispute Resolution
These Terms will be governed by and construed in accordance with the laws of Nigeria. Any disputes arising out of or relating to these Terms will be resolved through binding arbitration in Nigeria.
11. Changes to These Terms
ICTCROOM may update these Terms at any time. Your continued use of the Platform after any changes are posted constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at hello@ictcroom.ng.
13. Product Warranties and Guarantees:
- Vendor Responsibilities: All Vendors must accurately disclose any warranties or guarantees offered on their Products on the Platform. ICTCROOM is not responsible for the fulfillment of any warranties or guarantees offered by individual Vendors.
- Buyer Rights: Buyers have the right to claim warranties or guarantees directly from the Vendor. ICTCROOM may assist with facilitating communication between Buyers and Vendors in warranty/guarantee cases, but is not responsible for the outcome of any dispute.
- Manufacturer Warranties: Some Products may have additional warranties offered by the manufacturer. It is the Buyer’s responsibility to understand and claim any manufacturer warranties directly from the manufacturer.
14. Shipping and Delivery Policies:
- Vendor Responsibilities: Each Vendor sets their own shipping and delivery policies, including costs, estimated delivery times, and available methods.
- Buyer Responsibility: Buyers are responsible for reviewing and selecting the preferred shipping and delivery option during checkout.
- Delivery Estimates: Delivery timeframes are estimates provided by the Vendors and may be subject to change based on unforeseen circumstances.
- Damages or Loss: In case of damaged or lost goods during delivery, Buyers should contact the Vendor directly for resolution. ICTCROOM may assist with communication if needed.
15. Payment Processing:
- Secure Transactions: ICTCROOM uses secure payment processing systems to protect your financial information.
- Payment Options: Various payment methods may be available, including online payment gateways, mobile money, and cash on delivery.
- Refunds and Chargebacks: Refunds for canceled orders or returned Products will be processed according to the Vendor’s refund policy. In case of disputes, Buyers may raise a claim with ICTCROOM, who will then mediate between the Buyer and Vendor.
16. Data Privacy and Security:
- Privacy Policy: ICTCROOM is committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and disclose your personal data.
- Data Security: We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience on the Platform. You can manage your cookie preferences through your browser settings.
17. Dispute Resolution Procedures:
- Direct Communication: We encourage Buyers and Vendors to communicate directly and attempt to resolve any disputes amicably.
- ICTCROOM Mediation: If an amicable resolution cannot be reached, ICTCROOM may offer mediation services to facilitate communication and find a mutually agreeable solution.
- Arbitration: In case mediation fails, disputes arising from these Terms or your use of the Platform will be resolved through binding arbitration in Nigeria.